Help Center
Find answers or contact us. We'll point you in the right direction.
Notice: TICKETS is a flight search engine — we help you find flights. Your booking is directly with the airline or agency listed on the confirmation. They handle changes and refunds.
Who helps you depends on how you booked:
✈️ Booked directly with the airline
The airline handles everything: changes, refunds, check-in, baggage, and any issues at the airport. Use their website, app, or contact their support.
🏢 Booked through a travel agency
For refunds and cancellations, contact the agency. For other changes (name, baggage, seats), try both — some airlines allow direct management, others require contact through the agency.
⚠️ Combined flights / Separate tickets
If your trip involves multiple airlines or separate bookings, each flight is independent. If you miss a connecting flight, the next airline has NO obligation to help. Leave plenty of time between flights and consider travel insurance.
Go to the airline counter or open their app — they'll help you immediately.
Ask: 'What are my options?' They must offer rebooking or a refund.
For long delays, ask about meal vouchers, hotel, and transportation.
Keep all receipts, boarding passes, and photos of announcements.
💡 Stay calm but persistent. If they say no, ask for a supervisor.
Delay 2+ hours
Check the app for updates. Ask about compensation and refreshments. Screenshot everything.
Cancelled
You're entitled to a full refund OR rebooking — your choice. Don't accept vouchers if you want cash.
Missed connection
Same ticket = airline must rebook for free. Separate tickets/combined flights = no protection, contact both airlines.
Denied boarding/overbooking
Get written confirmation. You may be entitled to compensation — rules vary by country and airline.
💡 Record times, flight numbers, and what staff told you.
Baggage didn't arrive
File a PIR at the baggage desk BEFORE leaving the airport. Keep your baggage tag.
Need essentials
Ask about their interim expense policy. Keep all receipts.
Damaged
Report immediately, take photos. Airlines have 7-day claim deadlines.
Tracking
Use the airline's portal or WorldTracer. Baggage not found after 21 days = full compensation.
💡 List everything in your bag with values — you'll need it for claims.
Airline cancelled
You're entitled to a full refund — not vouchers, cash. Timeframe varies by region.
You want to cancel
Check fare rules. Flexible = refund. Budget = usually credit only.
Double charged
Wait 3-5 days (may be a pending authorization). If not, contact bank + merchant.
Got a voucher, want cash
If the airline cancelled, you can still request a refund. Check voucher terms.
💡 Refunds come from whoever owns your booking (airline/agency on confirmation), not from us.
Typo in name
First check the airline's website (many allow self-service changes). Otherwise contact the booking owner.
Different person
Usually not allowed, or costs almost as much as a new ticket.
Add baggage/seats
Use the airline's 'Manage Booking' with your PNR. Cheaper than at the airport.
Change dates
Check fare rules. Sometimes it's cheaper to buy a new ticket than pay change fees.
💡 The airline's website is usually cheaper than calling for add-ons.
📧 Check your confirmation email
After booking, you'll receive an email from the airline or travel agency with a booking code. Keep this email — you'll need it to check in on the airline's website and for any changes to your booking.
Frequently Asked Questions
We're a flight search engine — like Google for flights. We compare prices across airlines and agencies, then redirect you to their site to book. Your ticket and money go to them, not us. Think of us as a map, not the destination.
Check your confirmation email — the company name at the top is your 'booking owner'. That's who has your money and can make changes. If unsure, check your credit card statement to see who charged you.
We never had your booking. When you clicked buy, you left our site and booked with someone else. We can't access their systems, but we CAN help you figure out who to contact and what to say.
Check spam. Search for the airline name or 'booking confirmation'. Check all your email addresses. Your credit card statement shows who charged you — that's who has your booking.
Document everything. Escalate to a supervisor. File a written complaint with the airline. Many countries have aviation authorities where you can file a complaint. Credit card chargeback is a last resort if they don't deliver service.
Use the operating airline's app (who flies the plane). You need the PNR (6 characters) and last name. Opens 24-48h before the flight. If checking baggage, you'll need to visit the counter.